Compliments or Complaints
Mount Lawley Hospital is committed to providing high-quality health care and we would like you to tell us what we have done well or how we can improve the services we provide.
There are a number of ways you can provide us with valuable feedback (PDF).
Talk to someone now
- Talk to the staff caring for you or ask to speak to the person in charge.
- Contact the Patient Experience department on 9224 1637 or RPBMLG.Feedback@health.wa.gov.au Monday to Friday, 8am - 4pm.
Share your story
- Complete a survey if you are asked to do one.
- Share your story on the Care Opinion website (external link).
- Ask staff to give you a feedback form to complete on paper; or online via the contact us form. Please select compliment or complaint under enquiry category.
Help us help you
- Ask staff if you need help with language, interpreting or accessibility.
- Become a Consumer Representative or Volunteer by emailing RPBMLG.Feedback@health.wa.gov.au or visit the Volunteering page for more information.
Your feedback is important to us, so please take the time to let us know how we can improve; if you received exceptional treatment; or if you have any general comments about your visit.
Complaints for reporting misconduct (staff or public), breaches of the Code of Conduct Policy and other kinds of unacceptable behaviour can be raised, investigated and where appropriate action taken. WA Health can be contacted via EMHS.Integrity&Ethics@health.wa.gov.au.
Further information relating to the reporting of misconduct can be accessed at the Corruption and Crime Commission (external site) or Public Sector Commission (external site).
Additional assistance to consumers
Mental Health Advocacy Service
Postal Address:
Reply Paid 84455
West Perth WA 6005
Office Location
Unit 6 18 Harvest Terrace
West Perth WA 6005
Telephone:
Freecall: 1800 999 057
08 6234 6300
Email: contactus@mhas.wa.gov.au
Living Proud